Conflict is inevitable — but the drama doesn’t have to be. When conflict is approached skillfully, it becomes a catalyst for stronger relationships, clearer decisions, and better performance. Yet, when tension is avoided or mishandled, trust erodes, gossip grows, and results suffer.
In this highly interactive session, Amy Lafko introduces a simple, repeatable Productive Conflict Model that helps leaders transform tension into trust and positive outcomes. Participants will examine why they default to unhelpful conflict patterns, how assumptions and emotions derail conversations, and what builds — or breaks — trust on healthcare teams.
This is not a passive session. Come prepared to reflect, work with real-world scenarios, and practice new skills. You will learn how to initiate candid dialogue, speak persuasively (not abrasively), reduce gossip and complaining, and resolve disagreements while preserving relationships. You’ll leave with tangible activities you can share with your entire team, along with practical strategies to lean into conflict instead of avoiding it.
By the end of the session, you will be equipped to create conversations where both parties feel heard, respected, and committed to a shared goal — improving teamwork, psychological safety, and results across your organization.
Learning Objectives:
Discover your default conflict style and how it can escalate tension or build trust
Use productive motives to reduce drama and support win-win outcomes during difficult conversations
Apply the Productive Conflict Model to turn workplace tension into aligned action
